Refund Policy

30 day money back guarantee

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. We only offer refunds for items if they are defective or damaged. Items sent back to us without first requesting a refund will not be accepted.

To start a refund request, you can contact us at support@wavebeampro.com and our support team will walk you through the needed steps to proceed with a refund. We would need a receipt and picture or video proof of the defective product in order to continue with the refund process. We will notify you once we’ve received and inspected your return through email.

If your refund is accepted, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

late or missing refunds

If you haven't received your refund yet, don’t worry! It may take some time before the funds are officially posted.

First, contact your bank to make sure if they are still processing your funds. If you still have not received your refund yet, please contact us at support@wavebeampro.com for more information about how we can help resolve this issue as soon as possible.

limited 1 year warranty

WaveBeamPro™ guarantees its products for 1 year from the date of purchase to be free of material and/or workmanship defects. If a claim is made involving one of our products, we reserve the right to replace a broken or defective product with a standard product.

Certain products are available for a limited time only; if your product is within this category, WaveBeamPro's liability under this warranty shall be at our option to repair or replace the product.

exchanges

To be eligible for an exchange, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can contact us by email at support@wavebeampro.com and we will walk you through the Exchanging process.

Customers will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.