Frequently Asked Questions

Q1: When will I receive my tracking numbers?

Q2: After placing my order, my confirmation email was never sent.

Q3: How can I change or cancel my order?

Q4: What if I don't want the product anymore?

Q5: What if I received a defective, incorrect, or damaged product?

Q1: How long will it take to receive my item?

Q2: Tracking says it's been delivered but I haven't received anything?

Q3: What if my package doesn’t arrive?

Q4: Why does my tracking say, “No Information Available At The Moment”?

Q1: How long will It take to receive a refund?

Q2: Do you provide a warranty?

Q1: What are the product specifications?

Q2: What are the instructions?

Q3: Do I need to replace the batteries if the device goes out?

Q4: Will this headlamp fit my head?

Q5: Will the wide beam be too bright for people who are near me?

Q6: Is the headlamp made for extreme outdoor activities?

Q7: What's all included?

Satisfied WaveBeamPro™ Customers

We are happy we can help our customers see clearer and work hands-free in the dark, are you next?

24/7 Customer Support

Have any questions or concerns? Feel free to reach out to our support team at

1 Year Warranty

WaveBeamPro™ will provide warranty coverage for up to one year after receiving your order.

30-Day Money-Back Guarantee

Refunds are guaranteed within 30 days after receiving your order.





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